{"id":414,"date":"2025-04-10T05:16:16","date_gmt":"2025-04-10T05:16:16","guid":{"rendered":"https:\/\/matteoweil.com\/?page_id=414"},"modified":"2025-04-10T05:18:04","modified_gmt":"2025-04-10T05:18:04","slug":"gestick","status":"publish","type":"page","link":"https:\/\/matteoweil.com\/?page_id=414","title":{"rendered":"GESTICK"},"content":{"rendered":"

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MAtteo\u00a0<\/h4>\n

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GESTICK<\/h1>\n

 <\/p>\n

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Pr\u00e9sentation<\/span><\/h3>\n

L’application de gestion de tickets ReparMobile<\/strong> a \u00e9t\u00e9 d\u00e9velopp\u00e9e avec la plateforme AppSheet<\/strong> dans le but de faciliter le suivi des interventions techniques au sein de l\u2019entreprise. Cette solution permet de cr\u00e9er, g\u00e9rer et prioriser des tickets de r\u00e9paration, tout en assurant un suivi pr\u00e9cis des t\u00e2ches \u00e0 effectuer et des d\u00e9lais associ\u00e9s. L\u2019application, l\u00e9g\u00e8re et accessible sur mobile, a \u00e9t\u00e9 pens\u00e9e pour r\u00e9pondre aux besoins sp\u00e9cifiques de terrain.<\/p>\n

\n

\u00c9tapes cl\u00e9s du projet<\/span><\/h3>\n

1. D\u00e9finition des besoins<\/strong><\/p>\n

    \n
  • \n

    Recueil des attentes de l\u2019entreprise : simplifier la gestion des interventions et centraliser les informations li\u00e9es aux r\u00e9parations.<\/p>\n<\/li>\n

  • \n

    \u00c9laboration d\u2019un cahier des charges informel d\u00e9finissant les fonctionnalit\u00e9s cl\u00e9s :<\/p>\n

      \n
    • \n

      Cr\u00e9ation de tickets,<\/p>\n<\/li>\n

    • \n

      Suivi des statuts,<\/p>\n<\/li>\n

    • \n

      Priorisation des t\u00e2ches,<\/p>\n<\/li>\n

    • \n

      Visualisation des dates de cr\u00e9ation et de traitement.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

    • \n

      Choix d\u2019AppSheet pour son accessibilit\u00e9 mobile, sa rapidit\u00e9 de d\u00e9ploiement et son int\u00e9gration avec Google Sheets.<\/p>\n<\/li>\n<\/ul>\n

      2. Conception de la base de donn\u00e9es<\/strong><\/p>\n

        \n
      • \n

        Cr\u00e9ation de la structure de la base dans Google Sheets :<\/p>\n

          \n
        • \n

          Table Tickets<\/strong> : ID, client, type de panne, date de cr\u00e9ation, statut, technicien assign\u00e9, priorit\u00e9.<\/p>\n<\/li>\n

        • \n

          Table Utilisateurs<\/strong> : nom, r\u00f4le, identifiants.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

        • \n

          D\u00e9finition des relations entre les donn\u00e9es pour permettre un affichage clair et des filtres dynamiques dans AppSheet.<\/p>\n<\/li>\n<\/ul>\n

          3. D\u00e9veloppement de l\u2019application AppSheet<\/strong><\/p>\n

            \n
          • \n

            Param\u00e9trage de l\u2019interface utilisateur :<\/p>\n

              \n
            • \n

              Vue tableau pour les tickets,<\/p>\n<\/li>\n

            • \n

              Formulaires de cr\u00e9ation et de modification,<\/p>\n<\/li>\n

            • \n

              Filtres selon le statut, la priorit\u00e9 ou le technicien.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

            • \n

              Mise en place de r\u00e8gles conditionnelles pour g\u00e9rer l\u2019affichage des champs (ex. : date de cl\u00f4ture visible uniquement si le ticket est r\u00e9solu).<\/p>\n<\/li>\n

            • \n

              Ajout de notifications automatis\u00e9es (email ou notification mobile) lors de la cr\u00e9ation ou du changement de statut d\u2019un ticket.<\/p>\n<\/li>\n<\/ul>\n

              4. Tests et ajustements<\/strong><\/p>\n

                \n
              • \n

                Tests en conditions r\u00e9elles sur smartphone et tablette.<\/p>\n<\/li>\n

              • \n

                Recueil des retours utilisateurs pour ajuster l\u2019ergonomie (taille des boutons, tri des listes, champs obligatoires).<\/p>\n<\/li>\n

              • \n

                S\u00e9curisation des acc\u00e8s selon le r\u00f4le de l\u2019utilisateur (admin \/ technicien).<\/p>\n<\/li>\n<\/ul>\n

                5. Probl\u00e8mes rencontr\u00e9s et solutions<\/strong><\/p>\n

                  \n
                • \n

                  Gestion des dates<\/strong> : affichage incorrect du format de date \u2192 adaptation du format dans Google Sheets et configuration AppSheet.<\/p>\n<\/li>\n

                • \n

                  Attribution des tickets<\/strong> : erreurs lors du choix du technicien \u2192 solution : cr\u00e9ation d\u2019un menu d\u00e9roulant avec validation.<\/p>\n<\/li>\n

                • \n

                  Acc\u00e8s utilisateur<\/strong> : confusion dans la gestion des droits d\u2019acc\u00e8s \u2192 clarification des r\u00f4les dans AppSheet avec logique conditionnelle.<\/p>\n<\/li>\n

                • \n

                  Affichage mobile<\/strong> : certains \u00e9l\u00e9ments d\u00e9passaient ou \u00e9taient peu visibles \u2192 optimisation des vues pour mobile.<\/p>\n<\/li>\n<\/ul>\n

                  \n

                  Fonctionnalit\u00e9s cl\u00e9s<\/span><\/h3>\n
                    \n
                  • \n

                    Cr\u00e9ation de tickets<\/strong> : formulaire dynamique avec informations sur le client, la panne, et la priorit\u00e9.<\/p>\n<\/li>\n

                  • \n

                    Suivi en temps r\u00e9el<\/strong> : changement de statut, commentaires, assignation des techniciens.<\/p>\n<\/li>\n

                  • \n

                    Gestion des priorit\u00e9s<\/strong> : tri par urgence pour traiter les r\u00e9parations les plus critiques en premier.<\/p>\n<\/li>\n

                  • \n

                    Visualisation des dates<\/strong> : historique des cr\u00e9ations et des cl\u00f4tures de tickets.<\/p>\n<\/li>\n

                  • \n

                    Notifications automatis\u00e9es<\/strong> : alertes envoy\u00e9es aux techniciens lors de l\u2019attribution ou de la mise \u00e0 jour d\u2019un ticket.<\/p>\n<\/li>\n

                  • \n

                    Application mobile<\/strong> : accessible sur Android\/iOS sans installation lourde.<\/p>\n<\/li>\n<\/ul>\n

                    \n

                    Technologies utilis\u00e9es<\/span><\/h3>\n
                      \n
                    • \n

                      AppSheet<\/strong> (plateforme no-code)<\/p>\n<\/li>\n

                    • \n

                      Google Sheets<\/strong> (base de donn\u00e9es)<\/p>\n<\/li>\n

                    • \n

                      Automatisations AppSheet<\/strong> (workflows et bots)<\/p>\n<\/li>\n

                    • \n

                      Gestion des acc\u00e8s utilisateurs int\u00e9gr\u00e9e<\/strong><\/p>\n<\/li>\n<\/ul>\n

                      \n

                      R\u00e9sultats et comp\u00e9tences d\u00e9velopp\u00e9es<\/span><\/h3>\n
                        \n
                      • \n

                        D\u00e9ploiement d\u2019une application fonctionnelle en environnement r\u00e9el.<\/p>\n<\/li>\n

                      • \n

                        Ma\u00eetrise de la plateforme AppSheet et de la mod\u00e9lisation des donn\u00e9es.<\/p>\n<\/li>\n

                      • \n

                        Approche no-code<\/strong> dans un contexte professionnel.<\/p>\n<\/li>\n

                      • \n

                        Optimisation de l\u2019interface pour un usage mobile intensif.<\/p>\n<\/li>\n

                      • \n

                        Mise en \u0153uvre de la logique m\u00e9tier dans une solution l\u00e9g\u00e8re, rapide et accessible.<\/p>\n<\/li>\n<\/ul>\n

                        \n

                        Conclusion<\/span><\/h3>\n

                        Le projet ReparMobile<\/strong> a \u00e9t\u00e9 une belle opportunit\u00e9 de d\u00e9velopper une application de gestion simple, efficace et adapt\u00e9e \u00e0 une PME. Gr\u00e2ce \u00e0 AppSheet, j\u2019ai pu proposer une solution rapide \u00e0 mettre en place, centr\u00e9e sur l\u2019exp\u00e9rience utilisateur mobile. Les retours de l\u2019entreprise ont \u00e9t\u00e9 positifs, et l\u2019application a simplifi\u00e9 leur gestion quotidienne des interventions.<\/p>\n

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                        MAQUETTE + RESULTAT<\/h2>\n

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                        MAtteo\u00a0GESTICK  Pr\u00e9sentation L’application de gestion de tickets ReparMobile a \u00e9t\u00e9 d\u00e9velopp\u00e9e avec la plateforme AppSheet dans le but de faciliter le suivi des interventions techniques au sein de l\u2019entreprise. Cette solution permet de cr\u00e9er, g\u00e9rer et prioriser des tickets de r\u00e9paration, tout en assurant un suivi pr\u00e9cis des t\u00e2ches \u00e0 effectuer et des d\u00e9lais associ\u00e9s. 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